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ADRIENNE JOHNSON

technical writer

 

1. about

Hello there! I'm Adrienne Johnson and I'm a technical writer.

  

Whether the subject is the latest tech product or a social media platform, my writing makes complex technology easy to understand.

As a technical writer, I specialize in creating content that allows the user to do two things: confidently complete a task and autonomously find solutions to their own questions.

My writing produces results, including recently reducing incoming calls by 25%.

 

VIEW MY RESUME
VIEW MY WORK

VIEW MY TRAILHEAD

CONNECT WITH ME:
LINKEDIN
TWITTER
MEDIUM

1.1 interesting facts

musician

I started playing cello at age 9. Since then, I've played in four orchestras and numerous ensembles.

homegrown techie

My dad created my first email account for me at age 7. He instilled in me an insatiable curiosity around all things tech. 

traveler

My grandmother was a world traveler and I've tried to follow in her footsteps. So far, I've been to 8 different countries.

 

2. technical writing portfolio

I built an online support guide for customers from scratch to not only allow donors to troubleshoot their own issues, but contact the team for help.

MY PROCESS

VIEW THE HELP CENTER

articles

HELP CENTER

Here are some FAQs I wrote for our donors. They include the answer to the question and related links for more information.

MY PROCESS

VIEW THE FAQs

articles

FAQs

I created a quick help guide for my team to not only document database processes but assist the customers in a timely manner.

MY PROCESS

VIEW THE GUIDE

documentation

QUICK HELP GUIDE

Because of the sheer vast number of questions the team receives on a daily basis, I created online help forms so that the appropriate team member could be contacted via the website.

VIEW THE FORMS

articles

CONTACT FORMS

In order to get donors acclimated to the new website, I recorded two video tutorials and created an online walkthrough.

HOW TO WRITE YOUR SPONSORED CHILD (video)

HOW TO SET UP YOUR DONOR ACCOUNT (video)

HOW TO CREATE A FACEBOOK FUNDRAISER

guides

TUTORIALS

 

3. resume 

 

4. contact

please contact me for my availability