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ADRIENNE JOHNSON

technical writer

 

1. about

Hey there! I'm Adrienne and I'm a technical writer for Salesforce. I write for Trailhead--specifically with Salesforce employees and partners in mind. 

My mission is to help people who are underrepresented in tech learn new skills in order to create greater equity in the world. Using my skills and interests to help people is the #GoodLife.
 

Whether the subject is the latest tech product or a social media platform, my writing makes complex concepts easy to understand.

As a technical writer, I specialize in creating content that allows the user to do two things: confidently complete a task and autonomously find solutions to their own questions.

You can easily get me to wax poetic about non-traditional pathways into tech, how women and women of color can have more fun in the workplace, the "Game of Thrones" finale, and financial literacy. 

 

VIEW MY RESUME | VIEW MY WORKVIEW MY TRAILHEAD

CONNECT WITH ME: LINKEDINTWITTERMEDIUM

1.1 interesting facts

musician

I started playing cello at age 9. Since then, I've played in four orchestras and numerous ensembles.

homegrown techie

My dad created my first email account for me at age 7. He instilled in me an insatiable curiosity around all things tech. 

traveler

My grandmother was a world traveler and I've tried to follow in her footsteps. So far, I've been to 8 different countries.

 

2. technical writing portfolio

HELP CENTER

articles

I built an online support guide for customers from scratch to not only allow donors to troubleshoot their own issues, but contact the team for help.

MY PROCESS

VIEW THE HELP CENTER

FAQs

articles

Here are some FAQs I wrote for our donors. They include the answer to the question and related links for more information.

MY PROCESS

VIEW THE FAQs

QUICK HELP GUIDE

documentation

I created a quick help guide for my team to not only document database processes but assist the customers in a timely manner.

MY PROCESS

VIEW THE GUIDE

CONTACT FORMS

articles

Because of the sheer vast number of questions the team receives on a daily basis, I created online help forms so that the appropriate team member could be contacted via the website.

VIEW THE FORMS

TUTORIALS

guides

In order to get donors acclimated to the new website, I recorded two video tutorials and created an online walkthrough.

HOW TO WRITE YOUR SPONSORED CHILD (video)

HOW TO SET UP YOUR DONOR ACCOUNT (video)

HOW TO CREATE A FACEBOOK FUNDRAISER

 

3. resume 

 

4. contact

please contact me for my availability