by Adrienne Johnson, Technical Writer
Previous FAQs for the organization had been mailed and weren't available online, so I organized, proofread, and edited all the FAQs and published them online.
problem + process
There were no FAQs listed on the old ICCM website. The current FAQs were being mailed out to the sponsors when they sponsored a new child or occasionally in a quarterly mailing. Therefore, donors would have to call for information because there was no convenient way for them to research their own questions.
- Gathered all the known FAQs available for the organization into a Google Docs file.
- Proofread for errors and edited the information for brevity and clarity.
- Finally, I added the section on Facebook Fundraisers and added additional answers regarding writing to the sponsored child, and giving FAQs
ICCM's FAQs were not listed on their old website. I added all the FAQs for the organization to the website and added many I wrote myself.
view it live