Technical writer with over a year of experience creating end-user documentation
Passion for the end-user experience
Seeking a technical writing position within the tech industry
TECHNICAL WRITING EXPERIENCE
Technical Writer/Web Content Strategist, International Child Care Ministries (ICCM), 8/2018 - present
Wrote high-traffic help pages: top four pages visited on the organization’s website for the past 12 months (home page not included) and have resulted in nearly 25% of the total unique pageviews for the site.
Built a web-based help center and help desk ticket process from scratch to facilitate migration to a new CRM platform
Records technical tutorials to help end users (Ex. how to set up an account, and how to write to sponsored child)
Collaborates with administrators, end users and API developers determine which changes should be made on the API
Monitors web traffic and engagement via Google analytics tools
Help Center Articles
End User Guides
Microsoft Office Suite
Google Analytics Certification, January 2019
DePauw University, B.A in English Writing, 2011
I’m a classically trained cellist. I’ve played the cello for 22 years and really enjoy it. Playing cello helps me keep my creative edge.