ADRIENNE JOHNSON

TECHNICAL WRITER

SUMMARY

  • Technical writer with over a year of experience creating end-user documentation

  • Passion for the end-user experience

  • Seeking a technical writing position within the tech industry

TECHNICAL WRITING EXPERIENCE
 

Technical Writer/Web Content Strategist, International Child Care Ministries (ICCM), 8/2018 - present

 

  • Reduced calls by 25% by designing quick help guide and help center to assist admins in managing incoming end user calls
     

  • Wrote high-traffic help pages: top four pages visited on the organization’s website for the past 12 months (home page not included) and have resulted in nearly 25% of the total unique pageviews for the site.
     

  • Built a web-based help center and help desk ticket process from scratch to facilitate migration to a new CRM platform

  • Records technical tutorials to help end users (Ex. how to set up an account, and how to write to sponsored child)
     

  • Collaborates with administrators, end users and API developers determine which changes should be made on the API
     

  • Monitors web traffic and engagement via Google analytics tools

DOCUMENTATION

Help Center Articles
End User Guides

Process Documentation

Content Strategy

Tutorials/Walkthroughs

Curriculum Creation

Peer Editing

Training Material

UI/UX Writing

TOOLS

Oxygen XML

Google Suite

Google Analytics

Microsoft Office Suite

Wordpress

Salesforce CRM

Atlassian Jira
SnagIt

Trello
Slack

KNOWLEDGE

Markdown

HTML, CSS
DITA

Agile/Scrum
 

LEARNING
Python
Javascript
API Documentation

EDUCATION
Google Analytics Certification, January 2019
DePauw University, B.A in English Writing, 2011

INTERESTS

I’m a classically trained cellist. I’ve played the cello for 22 years and really enjoy it. Playing cello helps me keep my creative edge.