ADRIENNE JOHNSON
TECHNICAL WRITER
SUMMARY
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Technical writer with over a year of experience creating end-user documentation
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Passion for the end-user experience
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Seeking a technical writing position within the tech industry
TECHNICAL WRITING EXPERIENCE
Technical Writer/Web Content Strategist, International Child Care Ministries (ICCM), 8/2018 - present
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Reduced calls by 25% by designing quick help guide and help center to assist admins in managing incoming end user calls
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Wrote high-traffic help pages: top four pages visited on the organization’s website for the past 12 months (home page not included) and have resulted in nearly 25% of the total unique pageviews for the site.
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Built a web-based help center and help desk ticket process from scratch to facilitate migration to a new CRM platform
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Help Center (24 articles)
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General Help Topics (14 articles)
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In-depth Operational FAQs (43 articles)
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How to Create a Facebook Fundraiser (23 articles)
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How to Find Your Account (5 articles)
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Records technical tutorials to help end users (Ex. how to set up an account, and how to write to sponsored child)
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Collaborates with administrators, end users and API developers determine which changes should be made on the API
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Monitors web traffic and engagement via Google analytics tools
DOCUMENTATION
Help Center Articles
End User Guides
Process Documentation
Content Strategy
Tutorials/Walkthroughs
Curriculum Creation
Peer Editing
Training Material
UI/UX Writing
TOOLS
Oxygen XML
Google Suite
Google Analytics
Microsoft Office Suite
Wordpress
Salesforce CRM
Atlassian Jira
SnagIt
Trello
Slack
KNOWLEDGE
Markdown
HTML, CSS
DITA
Agile/Scrum
LEARNING
Python
Javascript
API Documentation
EDUCATION
Google Analytics Certification, January 2019
DePauw University, B.A in English Writing, 2011
INTERESTS
I’m a classically trained cellist. I’ve played the cello for 22 years and really enjoy it. Playing cello helps me keep my creative edge.